Partnerships are an essential part of our work. In producing a development programme for Birmingham City Council, we worked with staff across the third sector and local government departments. Collectively, we analysed the effectiveness of existing programmes, considered service redesign, piloted new models for service delivery and assessed their effectiveness with young people. The research framework and performance management approach was achieved through action research, ensuring buy in from the outset. The programme operated on the basis that insights/ ‘bright spots’ are best identified when gathered from service users/ delivery agents. The findings that emerged have been embedded.